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Policies

Shipping Policy
When you place an order via the on-line store, we will estimate delivery dates based upon the availability of your item(s) and your shipment's destination. On average, most orders will ship 5-7 business days from order submission date via United States Postal Service (USPS). USPS rates are based on package weight and recipient's zip code.

Note(s):
* When checking out, the system defaults to USPS Priority Mail. You have the option to change to USPS Priority Mail Express. The shipping cost will appear next to the delivery method.
* The 5-7 day shipping guideline excludes custom designs due to design complexity and material availability.
* Some products cannot be shipped to international destinations so please submit a message via "Contact Us" if you would like to discuss international ordering options.
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Cancellation Policy
When shopping in the on-line store, you may "View or Edit Chart" the items in your Shopping Cart. From here, you may remove any or all items from your shopping cart. You may do this before formally checking out.

However, once you formally checkout by clicking on the PLACE YOUR ORDER button, your order will be processed. If you selected credit card payment, your card will be charged. If you truly no longer want the order, within 24 hours from the date/time the order was submitted on-line, please send a note via "Contact Us" indicating you no longer want the order. Your credit card will be credited if you selected credit card as the payment method.
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Return/Refund Policy
In order to receive a refund, returns must be made within 10 calendar days measured from delivery receipt date.  The original packaging and jewelry design [in original condition] must be mailed, at your expense, to LJN Designs, Inc. 4740 N. Cumberland Ave. #282 Chicago, IL 60656.  Shipping charges are not refundable.  There are no refunds after 10 calendar days.

** Refunds do not apply to custom designs.  Sales on custom designs are final.**
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Exchange & Store Credit Policy
You will receive an exchange or store credit if it is 11 to 31 calendar days from delivery receipt date.  The original packaging and jewelry design [in original condition] must be mailed, at your expense, to LJN Designs, Inc. 4740 N. Cumberland Ave. #282 Chicago, IL 60656.  Shipping charges are not refundable.  There are no exchanges or store credits after 31 calendar days. 

** Exchanges and store credits do not apply to custom designs.  Sales on custom designs are final.**
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Jewelry Damaged During Shipment Policy
If you find your piece was damaged during shipment, please take photos of the package and jewelry design.  Within 5 calendar days from delivery receipt date, please send an email to info@ljndesignsinc.com along with the photos.  This will allow us to start the process.  We will also follow up with the shipping vendor to identify the root cause of the damage.  Additionally, please mail the actual jewelry design and the original packaging, at your expense, to LJN Designs, Inc. 4740 N. Cumberland Ave. #282 Chicago, IL 60656.  The jewelry design damaged during shipment will be replaced at no cost to you with like quality and materials.
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Jewelry Repair Policy
If Within 3 Months of Delivery Receipt Date: If the jewelry design fails during normal use due to a defect in materials or workmanship, we will repair and/or replace the design with like quality and materials at no cost.  Please take photos of the jewelry design and email to us at info@ljndesignsinc.com. Additionally, please mail the actual jewelry design, at your expense, to LJN Designs, Inc. 4740 N. Cumberland Ave. #282 Chicago, IL 60656. 

After 3 Months up to 6 Months of Delivery Receipt Date: If the jewelry design fails during normal use due to a defect in materials or workmanship, LJN will repair and/or replace the design with like quality and materials at an additional cost.  Please take photos of the jewelry design and email to us at info@ljndesignsinc.com. Additionally, please mail the actual jewelry design, at your expense, to LJN Designs, Inc. 4740 N. Cumberland Ave. #282 Chicago, IL 60656. 

Please allow up to 20 business days for repair and/or replacement to be completed.
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Privacy Policy
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
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