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FAQ

How may I contact LJN Designs, Inc.?
There are a few ways. The fastest way is to click on "Contact Us" located in the footer of any page on www.ljndesignsinc.com. From there, you can complete the "Contact Us" form. You will receive a response within 24 hours.

Additionally, you may call 312-967-6044, send an email to info@ljndesignsinc.com or send postal and/or express mail to 4740 N. Cumberland Ave. #282, Chicago, IL 60656.
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How do I obtain my password for my LJN Designs account?
You may have forgotten your password or locked yourself out of your account. Please send a note via "Contact Us". We will reset your account password.

However, if you know your current password, but want to change it, you can do this by logging into your account. Go to "Change Password" to enter the new password.
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How do I join the mailing list?
There are two ways.
1) When you create an account, under "Manage Mailing Lists", click on the "LJN Mailing List" box. Click SUBMIT. You will receive an email to confirm you would like to be added to the mailing list.

2) Under "More Info.", click on "Join Our Mailing List". Enter your email. Click SUBMIT. You will receive a confirmation email.

Note: To unsubscribe to the mailing list, please send a note via "Contact Us" indicating you would like to be removed from the mailing list.
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How do I order a custom design?
Send a note via the "Contact Us" form. Please provide a description of the proposed design and materials.  We will contact you within 1-2 days. Thereafter, we will work with you to design the piece.  Payment, in full, is due at the time the custom design is ordered.  Since the custom design is made to your specifications, there are no refunds, exchanges or store credits for custom work.
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How do I cancel an order I just entered via the on-line store?
When shopping in the on-line store, you may "View or Edit Chart" the items in your Shopping Cart. From here, you may remove any or all items from your shopping cart. You may do this before formally checking out.

However, once you formally checkout by clicking on the PLACE YOUR ORDER button, your order will be processed. If you selected credit card payment, your card will be charged. If you truly no longer want the submitted order, within 24 hours from the date/time the order was submitted, please send a note via "Contact Us" indicating you no longer want the order. Your credit card will be credited if you selected credit card as the payment method.
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How may I pay for my order?
You may pay via money order, personal check, your PayPal account and credit card. You will select the desired payment method during Step 3, Review & Payment, of the CHECKOUT process.

* Money Order: Please make payable to LJN Designs, Inc. Mail to LJN Designs, Inc. 4740 N. Cumberland Ave. #282, Chicago, IL 60656. Your order will ship when we receive the money order.
* Personal Check: Please make payable to LJN Designs, Inc. Mail to LJN Designs, Inc. 4740 N. Cumberland Ave. #282, Chicago, IL 60656. Your order will ship as soon as the check clears your account.
* Your PayPal Account: When checking out, click on the PayPal button. You will be routed via secure connection to PayPal's website. After logging into your existing PayPal account, an LJN Designs, Inc. sales invoice will appear with your order. Please follow the PayPal prompts to finalize the payment transaction.
* Credit Card: American Express, Discover, MasterCard and Visa

After placing the order on-line, you will receive a separate email with order confirmation details. Please keep this for your records.
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What if my order is a gift?
When placing the order via the on-line store, enter the recipient's name and address to ensure the order is sent directly to this location. If you would like to send a special message to the recipient, during check out, please enter the desired message in the "Gifts Message" field.  We will package the design in a gift box along with the special message.
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How do I purchase a gift certificate?
Gift certificates are valid for one year from purchase date.

On the Home page, on the left margin under "Categories", click on Gift Certificates. Click on the gift certificate's image. Gift certificate's minimum value is $25 where Quantity = 1. In order to increase the dollar amount of your gift certificate, change the Quantity. For example: If you would like to purchase a $100 Gift Certificate, please change Quantity to 4. When checking out, the system will calculate the total value of the gift certificate (i.e. $25 minimum x quantity 4 = $100). Once payment has been received, the customer/purchaser will receive an email with the gift certificate's unique alpha-numeric number. ** THE PURCHASER IS RESPONSIBLE FOR SENDING THE GIFT CERTIFICATE DETAILS TO THE RECIPIENT.** The recipient will enter the unique gift certificate alpha-numeric code when shopping/checking out via the on-line store.

Notes:
* If you elect to pay via money order or check, there will be a delay in generation of the gift certificate confirmation email. Payment must be received before the unique alpha-numeric gift certificate number is provided to the purchaser/customer. Checks must clear the account. Money orders must be received.

* If you elect to pay via credit card or your PayPal account, the gift certification confirmation email should be processed timely. There is less of a delay when paying by credit card or PayPal as validation is based on successful processing by the gateway. Once the credit card is approved, the customer/purchaser will receive an email with the gift certificate's unique alpha-numeric number. Once the transaction is processed by PayPal, the customer/purchaser will receive an email with the gift certificate's unique alpha-numeric number.
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How should I care for my jewelry?
Leather will become more pliable and weathered over time which is a natural process.  For best results, do not immerse leather in water.  Remove jewelry before applying lotions and sunscreen.  Occasionally, gently wipe the piece with a dry cotton cloth.  This will remove any residue.  When not wearing, store the piece in an airtight pouch to ensure the piece doesn't tangle with other designs in your jewelry box.
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